Mortgage Loan Servicing Manager

Atlanta, GA
United States

AmeriSave Mortgage

501 to 1000 employees

Founded in 2002 and headquartered in Atlanta, Georgia, AmeriSave Mortgage Corporation is one of the nation’s largest privately owned online home mortgage lenders. The company’s website provides home buyers a simplified approach to the mortgage shopping, application and approval process.

In 2010, AmeriSave established a Third Party Origination (TPO) division to provide funding for mortgage loans to community banks, credit unions, mortgage brokers and mortgage bankers.

In 2014, AmeriSave expanded its footprint into retail lending in the southeast, California and Michigan. For more information about AmeriSave, please visit amerisave.com, on Twitter at @amerisave, and on Facebook at facebook.com/amerisave.

Our mission is to provide our customers with beneficial, responsible home lending solutions, executed with integrity, dedication and excellence.

Company Info

Job description

AmeriSave Mortgage Corporation is currently looking for an experienced Servicing Manager for our office in Atlanta, GA. The Servicing Manager will oversee the Servicing Department along with ongoing sub-servicer operations for all loans while ensuring compliance with Fannie, Freddie, HUD, VA, GNMA, CFPB, Federal and State regulations and company guidelines.

RESPONSIBILITIES:

  • Establishes, implements, updates and maintains policies and procedures for the general operation in the Servicing Department

  • Manages day-to-day Servicing Team dynamics by identifying potential areas of vulnerability and risk.

  • Develops/Implements corrective action plans for resolution of problematic issues, and provides general guidance on avoiding future occurrences.

  • Monitors and manages third party relationships and operations with sub-servicer(s) to ensure Servicing Agreements are followed as expressed for the benefit of the company.

  • Evaluates processes performed by sub-servicers for improvement to reduce business risk and to ensure overall business model operates to fullest capability and functionality.

  • Develops and utilizes exceptions reporting to identify problem areas and improve departmental performances

  • Maintains knowledge of current Servicing Compliance Regulations to include: CFPB, Foreclosure, Loss Mitigation and Claims Procedures especially as it relates to HUD

  • Performs and/or participates in scheduled Sub-Servicing site visits

  • Reviews all Servicing Operational processes & QA processes for additional for additional technology enhancements to streamline workflow.

  • Hires and trains new staff members

  • Develops team members utilizing internal and external training resources

  • Provides data needed for state, federal, and third party audits related to servicing activities

  • Provides feedback and trends from QC results and reporting through counterparty scorecards

  • Perform other duties and projects as assigned or requested

QUALIFICATIONS:

  • 5+ years of experience in loan servicing required

  • 3+ years of management/supervisory experience with demonstrated ability to lead others effectively

  • Thorough working knowledge of loan servicing requirements for investors, regulatory and agency requirements

  • Firm comprehension of loan servicing guidelines, procedures, restrictions reporting requirements, etc.

  • Familiarity with servicing software and electronic reporting processes

  • Must be self-directed, motivated, and comfortable working in an extremely fast paced environment

  • Excellent interpersonal, communication, time management and customer service skills

  • Strong organizational skills are a must with ability to prioritize to meet deadlines and manage multiple projects

  • Ability to exercise independent judgment in decision making

  • Microsoft Office Applications proficiency is required (Excel, PowerPoint, Word, Outlook)

BENEFITS:

  • AmeriSave offers medical, dental, vision and prescription drug coverages as well as 401(k) benefits!

  • AmeriSave offers a fun, progressive environment where employees’ unique contributions are recognized through advancement opportunities, competitive salaries, outstanding benefits, and a casual, fun work environment.

Work location: Atlanta, GA

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