Client Value Manager

Atlanta, GA
United States

Gartner

10000+ employees

Gartner, Inc. (NYSE: IT) is the world's leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Gartner's comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, U.S.A., and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries. For more information, visit www.gartner.com.

Company Info

Job description

Client Value ManagerApply Fort Myers , FL Regular Full-time Job Description:Role Purpose:To assess, and capture value delivered to clients within Gartner’s largest accounts. To anticipate renewal risks with clients, such as low value delivery and competitive threats; making actionable recommendations to the Prioritized Accounts team.

Responsibilities:

  • Interviewing senior and mid-level IT leaders at Gartner’s largest clients to assess value received
  • Deploying and analyzing surveys for client feedback
  • Capturing and communicating value received to Sales, Service Delivery, and Prioritized Accounts teams
  • Synthesizing value capture in a crisp executive-ready format for Impact Assessments
  • Assessing any potential client risks, and communicating risk assessment to the broader team
  • Conducting outside in analysis on Mission Critical Priorities for some of Gartner’s top clients
  • Helping Product Directors to prepare for DRB discussions, by gathering and assessing relevant preparation materials
  • Other ad-hoc support as needed
Job Requirements
  • Bachelor’s degree required
  • 3-5 years of professional experience required
  • Extensive experience having technical, needs-based discussions with clients at major organizations
  • Individuals with experience working in the IT industry are strongly preferred
  • Strong communication skills; ability to lead conversations with senior-level clients at large organizations
  • Ability to probe on value delivery, and to capture value through rapid, and diligent note-taking
  • Strong organizational skills; ability to prioritize multiple items, and work across multiple team members
  • Ability to work collaboratively with sales, service delivery and other senior leaders
  • Knowledge of information technology and Gartner’s product portfolio strongly preferred
  • High level of attention to detail
  • Team player with a positive attitude
  • Bias for action and completion
Job ID 00013576 Apply

Work location: Atlanta, GA

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