CAKE provides SaaS-based solutions to track, attribute and optimize the performance of digital marketing spend in real-time. Bringing clarity to multi-channel marketing campaigns, we empower advertisers, publishers and networks with the actionable insight to make intelligent marketing decisions. Over 500 companies, including some of the world’s most successful marketers, agencies and networks, use CAKE’s products to build their digital marketing strategy. These enterprises process over 5 billion consumer actions through CAKE each month.
Our mission is to make CAKE relevant in all digital marketing conversations. We believe marketing technology should be simple, innovative and benefit the entire organization. CAKE’s products bring a lot of disparate information into one location so you can spend time doing what matters to move your business forward.
About the Role
The Customer Success Manager takes an active role in managing operator expectations and setting each of CAKE’s restaurant operators up for success. S/he spends a mixture of time in the office and in the field working directly with CAKE’s operators. The Customer Success Manager works to build long term relationships with restaurant operators and Sysco partners by making proactive calls and visits, and also works to represent operators’ needs to the rest of the business. S/he handles high-level escalations from pre-sale, onboarding, and support. S/he works with cross-departmental management to identify areas of improvement resulting in more positive experiences for our operators. The CSM also works to promote adoption of additional products and services to existing operators including core products and 3rd party integrated products in an effort to enhance the relationship and retention.
About You
The Customer Success Manager will have a demonstrated bias toward superior operator service. S/he will have directly-related restaurant management or ownership experience and will understand completely the challenges and rewards found in hospitality management.
Bonus Points For...
The Customer Success Manager will ideally have several years of account management experience or sales experience in a technology or software industry.
Work location: Houston, TX