Customer Success Manager

San Francisco, CA
United States

inPowered

1 to 50 employees

Today there is more information and greater access to that information than ever before. But it is increasingly difficult to find credible information from trusted third-party sources in an ocean of ads and branded content. inPowered is changing that.

At inPowered, we help brands discover and amplify credible, trusted content so that they can contribute to a more informed marketplace. And when you help educate consumers so they can be better informed, you establish your brand as one worthy of consumers' trust.

As a result, consumers can easily cut through the noise and get access to the most credible information, enabling them to make more informed decisions.

Our core values drive everything we do, from what we build and who we hire, to how we work with clients and measure success. We are building a company we are proud of that has the power to change the world.

Company Info

Job description

About inPowered

inPowered is the content amplification platform of choice for the world’s leading brands. Brands like LG, L’Oreal, Jaguar, Ford, and many others use inPowered to deliver attention to their content (owned, earned, paid) across every Native Ad channel. In just two years, we have signed up 30+ Fortune 500 brands and we are growing extremely fast. See these case studies to get an idea of the value we bring to some of our clients Read our Case Studies

Position Summary:

  • We are seeking an experienced Customer Success Manager who will be a key contributor to the strategic client success working with brands like Ford, Disney, LG, L’Oreal, and many others!
  • Passionate about driving client growth by ensuring excellent customer service and exceeding performance goals
  • Responsible for both pre-sales and post-sales functions
  • Thrives in a hyper-growth start-up environment

Responsibilities:

  • Strong relationships with customers and knowledgeable about their business through account planning
  • Partner with Sales on client strategy, analysis, and communication
  • Day to day client contact regarding campaign setup, performance questions, and recommendations
  • Lead kick off calls, performance check ins, and wrap up calls
  • Lead recommendation of content and audience targeting strategy to meet campaign KPIs
  • Delight customers and ensuring that KPIs are being met/exceeded
  • QBRs with agencies and clients direct
  • Communication of product updates, best practices, learnings, and product marketing
  • Pre-Sales functions include creating proposals, RFP support, and curating content.
  • Post-Sales functions include driving renewals, growth, and preventing churn from existing customers.

Experience and Skills:

  • BA degree, 3 to 7 years of experience in customer success, account management, or client services
  • Experience with online advertising, marketing solutions, and native advertising
  • Proven track record of successfully managing and growing a book of business
  • Comfortable in a startup environment
  • Collaboration with Sales, Ad Ops, and Product to drive customer success
  • Excellent communication and presentation skills. Must be articulate and persuasive
  • Knowledgable of adtech, martech, and native advertising
  • Client centric and knows how to delight customers

Company Description

inPowered is the content amplification platform of choice for the world`s leading brands. Brands like LG, L'Oreal, Intel, Ford, and many others use inPowered to deliver engagement with their content (earned, owned, sponsored articles & videos) across every native ad channel. In just two years, we have signed up 50+ Fortune 500 brands and we are growing extremely fast!

Work location: San Francisco, CA

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