Senior Pharmacy Technician - Costa Mesa, CA, Phoenix, AZ, Jacksonville, FL, Sugar Land, TX or Oklahoma City, OK

Position Description:

If you are looking to be empowered with the flexibility and opportunity to create change, OptumRx is the place for you. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Let's talk about what happens when a company that touches millions of lives gathers the results from millions of prescriptions filled every month and analyzes their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable health care solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all of this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work. (SM)

This position is full - time (40 hours / week) open 7 days a week. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (5:00 AM - 10:00 PM). It may be necessary, given the business need, to work occasional overtime or weekends.

Primary Responsibilities:
Process member prior authorizations through various computer systems ensuring the accuracy of all data and updating as necessary                                                                                Navigate across multiple computer systems to respond to questions or to provide specific medication details / clinical informationReceive incoming calls from members or providers; conduct outgoing calls as needed to provide follow - up or consultation such as prior authorization requirements, appeals, etc.                                  Apply benefit plan criteria in making decisions (approvals / denials) or recommendations; clarify and explain pharmaceutical benefits and procedures                                                                               Process, pack or ship pharmacy orders to include the counting and dispensing of medications, accurate labeling and packing in appropriate manner for shipment within the required time framesEducate members / guardians, providers, pharmacies) staff on procedures to avoid compliance risk.Partner with others to gather additional information and / or to interpret clinical guidelines; act as a resource for othersMonitoring of compliance for Prior Authorization and Appeals cases

Required Qualifications:
High School Diploma / GEDCurrent, in good standing, State Pharmacy Technician license or National Pharmacy Technician Certification1+ years of experience providing customer service and working with healthcare professionalsProficient Microsoft Word and Excel skills (basic documents / spreadsheet creation with ability to navigate the application); general PC / computer proficiency with ability to learn new systems quickly and efficientlyAbility to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over - time and / or weekends, as neededAll new hires will be required to successfully complete Pharmacy Operations training classes and demonstrate proficiency of the material 
Preferred Qualifications:
1+ years of previous experience as a Pharmacy Technician
Soft Skills:
Ability to identify problems including complex issues and determine solutions, both independently or in a team / group settingCommunication skills including the ability to consult / advise, demonstrate empathy, and provide clear instructions or directions
There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra - competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application / job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an online pre - screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via email.  http://uhg.hr/OurApplicationProcess

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Insurance, customer service, customer service representative, claims, appeals, call center, phone support, dispute resolution, healthcare, UnitedHealthcare, UnitedHealth Group

Work location: Phoenix, AZ