Position Summary: Responsible for providing customer response and support services for sales and engineering functions. Coordinate the organization, integration and completion of customer projects, launches and product changes.
Requirements
· A degree is preferably in a field that offers an opportunity to gain a well-rounded background. (If not available can be defined based on experience in the field).
· Knowledge of project management principles, practices, techniques, and tools.
· Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
· Advanced verbal and written communication skills.
· Ability to analyze comprehensive processes, perform in-depth work analyses.
· Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
· Skill in the use of personal computers and related software applications.
· Strong interpersonal skills and ability to deal effectively in a team environment.
· Skill in organizing resources and establishing priorities.
· Ability to develop, plan, and implement short- and long-range goals.
· Ability to develop project budgets and projections.
· Previous experience in plastic injection molding (automotive) required.
Responsibilities
· Consults and reviews with management project proposals to determine time frame, limitations, procedures for accomplishing the project, and allotment of available resources to various phases of the project.
· Develops project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allotment of resources for each phase of the project.
· Responsible for handling / overseeing more than one project at a time depending on scope of work of each project.
· Coordinates all departments and prepares scope of work (needs analysis) based on solution needed by customer.
· Study projects, both new and ongoing, for complete optimization.
· Formulates and defines technical scope and objectives of project for project personnel.
· Present and implement process improvements.
· Identifies and schedules project deliverables, milestones, and required tasks.
· Assigns duties, responsibilities, and scope of authority to project personnel.
· Directs and coordinates activities of project personnel to ensure project progresses on schedule.
· Establishes standards and procedures for project reporting and documentation.
· Reviews status reports prepared by project personnel and modify schedules and plans as required.
· Prepares project status reports and keeps management, clients, and others informed of project status and related issues.
· Confers with project personnel to provide technical advice and resolve problems.
· Coordinates and responds to request for changes from original specifications.
· Monitors project results against technical specifications.
· Develops and maintains technical and project documentation.
· Develops application /solution test plans for the project.
· Obtain, through customer satisfaction and acceptance testing, project signoff of completion.
Work location: Cleveland, OH