Operations Specialist

Dallas, TX
United States

ClearSpring Loan Services

51 to 200 employees

Company Info

Job description

Job Responsibilities:

· Resolve customer issues in the form of scanned or hard mail, including attorney response letters, customer complaints, disputes, debt validation requests, as well as other mail correspondence

· Manage processes dealing with special support functions of collections including account inquiries, follow up communication with clients/investors, requesting and follow up of document/file requests, MERS updates, and confirmation and reporting of the closure of loans

· Manage support handling functions including lien release process as well as suggest ways to increase productivity in these functions

· Process return files from various vendors until automation development. Responsibilities include communication with vendors, updating operating systems, validating and requesting automated efforts and testing results through implementation

· Process Bankruptcy Mail

· Act as a liaison and main point of contact for document requests which includes obtaining needed documents from vendors, custodians, and investors

· Ensure the accurate and prompt processing of all settlement proposals to clients/investors

· Monitor system applications to ensure settlements exceptions are investigated and cleared

· Investigate and respond timely to recovery specialists, management, and client/investor inquires as they relate to settlement issues

· Investigate and update Settlement status into a settlement tracking database, and ensure a prompt resolution

· Work closely with the recovery specialists and management team to resolve reconciliation issues

· Update/Create policy and procedures within the business unit on an as needed basis

· Process various letters and correspondence to borrowers and clients

Job Requirements:

· High school diploma or GED required.

· Third Party Collections Experience a Plus.

· Strong analytical, interpersonal, communication, and listening skills, both written and orally.

· Demonstrate creativity and innovation in meeting customer and business needs.

· Detail oriented with research and investigative expertise.

· Problem solving, time management and negotiation skills.

· Proficient with PC office software, desk top tools and data entry ability.

· Possess fair and effective decision making skills.

· Ability to deal with recovery specialist, supervisors/managers, clients etc. in a high pressure environment.

· Experience with EXCEL is required.

ClearSpring Loan Services is an Equal Opportunity Employer.  

Company Description

Reinventing the specialty mortgage servicing process by providing the highest level of customer service to our clients, we are dedicated to high-touch servicing through a combination of process efficiency, innovative technology, and employee expertise.

The ClearSpring team has decades of hands-on expertise in the mortgage and financial industries. Our onsite advisors are trained to have a deep knowledge of specific loan types, your mortgage parameters, and can help with any questions you may have regarding our system or your loan. If you are experiencing financial problems and have difficulty making your mortgage payments, we will work with you to evaluate possible solutions to keep you in your home, if that is your goal.

Work location: Dallas, TX

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