Job Responsibilities:
· Resolve customer issues in the form of scanned or hard mail, including attorney response letters, customer complaints, disputes, debt validation requests, as well as other mail correspondence
· Manage processes dealing with special support functions of collections including account inquiries, follow up communication with clients/investors, requesting and follow up of document/file requests, MERS updates, and confirmation and reporting of the closure of loans
· Manage support handling functions including lien release process as well as suggest ways to increase productivity in these functions
· Process return files from various vendors until automation development. Responsibilities include communication with vendors, updating operating systems, validating and requesting automated efforts and testing results through implementation
· Process Bankruptcy Mail
· Act as a liaison and main point of contact for document requests which includes obtaining needed documents from vendors, custodians, and investors
· Ensure the accurate and prompt processing of all settlement proposals to clients/investors
· Monitor system applications to ensure settlements exceptions are investigated and cleared
· Investigate and respond timely to recovery specialists, management, and client/investor inquires as they relate to settlement issues
· Investigate and update Settlement status into a settlement tracking database, and ensure a prompt resolution
· Work closely with the recovery specialists and management team to resolve reconciliation issues
· Update/Create policy and procedures within the business unit on an as needed basis
· Process various letters and correspondence to borrowers and clients
Job Requirements:
· High school diploma or GED required.
· Third Party Collections Experience a Plus.
· Strong analytical, interpersonal, communication, and listening skills, both written and orally.
· Demonstrate creativity and innovation in meeting customer and business needs.
· Detail oriented with research and investigative expertise.
· Problem solving, time management and negotiation skills.
· Proficient with PC office software, desk top tools and data entry ability.
· Possess fair and effective decision making skills.
· Ability to deal with recovery specialist, supervisors/managers, clients etc. in a high pressure environment.
· Experience with EXCEL is required.
ClearSpring Loan Services is an Equal Opportunity Employer.
Work location: Dallas, TX