External candidates: In order for your application to be correctly processed please sign-in before you applyInternal candidates: Please go to Workday and click \"Find Jobs\" link under CareerThank you for considering opportunities with us!Questions? TalentAcquisition@cs?aa.com?Job TitleSenior Physical Damage Rep - CA, Tracy, Tri-ValleyRequisition NumberR1694 Senior Physical Damage Rep - CA, Tracy, Tri-Valley (Open)LocationCalifornia - Home TeleworkersAdditional LocationsJob InformationVirtual field employee that works within significant limits and authority on assignments of higher technical complexity and coordination; handles multiple property damage claims, evaluation of subrogation demands from adverse carrier, evaluation of auto & motorcycle damage, negotiation of car damage estimates, out of state losses, and handling of claims coverage issues over the telephone.Independently evaluates, negotiates and settles physical damage and total loss claims along with other suffixes (i.e. loss of use, property damage), which requires physical inspection and evaluationNegotiates settlement of claim with insured, third party and attorneysResolves claims coverage issuesProcesses payments appropriately and reviews with supervision beyond authorityPrepares file for authority review with supervisor or managerMay prepare small claims court files and attend hearings; performs on-scene diagramsApplicants must live no more than 30 miles from territoryTracy, Livermore, Pleasanton, Dublin is the territory*LI-SB1CSAA123Knowledge, Skills and AbilitiesREQUIRED:Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and proceduresStrong and effective negotiation skillsStrong analytical, problem-solving and organizational skillsBasic math and working computer skills with technical aptitude to utilize a variety of software applicationsStrong oral and written communication skillsAbility to work in a flexible, changing environmentAbility to work independently, be self-motivated and goal orientedProficient in ability to write estimates in computerized estimating systemsEducation, Work, Experience, Licenses & CertificationsREQUIRED:Knowledge of auto repair estimates and systemsBS/BA, or equivalent experienceValid Driver's LicenseDepending on assignment, may be required to obtain and maintain Adjuster’s license (state-specific)PREFERRED:Typically 3+ years of claims experienceApply
Work location: Los Angeles, CA