Registered Nurse Bilingual English and Vietnamese speaking

Boston, MA
United States

Beth Israel Deaconess Medical Center

10000+ employees

When a Boston Red Sox player gets slugged, he may very well end up at Beth Israel Deaconess Medical Center (BIDMC). Though it's the official hospital for this Major League Baseball team, it's perhaps better known for being a teaching hospital of Harvard Medical School. BIDMC has about 630 beds and provides general medical and surgical care, as well as outpatient services, at its facilities. In addition to a Level 1 trauma center, BIDMC offers specialized care in such areas as organ transplantation, breast cancer care, and cardiac surgery. Beth Israel Deaconess Medical Center traces its roots to Deaconess Hospital, founded in 1896, and Beth Israel Hospital, established in 1916.

To provide extraordinary care, where the patient comes first, supported by world-class education and research.

The mission of Beth Israel Deaconess Medical Center is to serve our patients compassionately and effectively and to create a healthy future for them and their families. Our mission is supported by our commitment to provide personalized excellent care for our patients and a workforce committed to individual accountability, mutual respect and collaboration.

Company Info

Job description

Department Description: Dr. Huy Linh Vu and Dr. Linh Huynh primary care physicians (PCPs) providing highly comprehensive family care in Dorchester. The BIDHC-Dorchester Family Practice is conveniently located 5 minutes from Beth Israel Deaconess Hospital-Milton, and is accessible by public transportation and close to major highways (Route 93 and Route 95/128).Job Location: Dorchester, MAReq ID: 17167BRJob Summary: Reporting directly to the Regional Practice Manager or Practice Manager and Medical Director. This position is responsible for performing the duties of an office Registered Nurse as well as acting as a clinical resource for the medical practice.Department Specific Job Responsibilities: Ensures translation services are provided in Vietnamese for Vietnamese speaking patients and employees when needed.Essential Responsibilities: Answers incoming calls from doctors and patients. Triages calls from patients, Doctor to Doctor line and other physician offices. Facilitates urgent and routine appointments as needed and manages prescription refill requests. Responsible for post-surgery follow up calls and appointment scheduling. Answers patient questions and exhibits strong telephone interviewing skills.Performs duties related to assisting the physician in the care of patients, including scheduling of tests; ordering of supplies, equipment, films and scans; monitoring and following up test results in collaboration with the physician and assisting with in-office procedures. Performs vitals signs, EKG's and medication administration including injections as directed by the physician.Documents patient file according to APG/BIDHC policy and maintains patient confidentiality at all times.Serves as a clinical resource for support staff and practice as needed. Assists support staff with issues or patient concerns that require immediate attention or conflict resolution. Provides on-going education and training to others in the practice. Continues to update clinical knowledge and skills though consultation, the review of literature and formal and informal education including CEU's.Participates in quality improvement initiatives and maintains significant accountability for ensuring patient satisfaction and in assisting others in resolving issues and problems within the clinic.Required Qualifications:Associate's degree required in Nursing. Bachelor's degree preferred in Nursing License required: Nursing License, and Certificate 1 required: Basic Life Support1-3 years related work experience required.Fluent in English and Vietnamese, at a level that ensures accurate and understandable interpretation and translation and Medical terminology.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:At least 1-3 years in a clinical setting, preferably primary care. The ability to assume responsibility for the coordination of patient care in an outpatient setting while working as part of a team of both professional and non-professional staff.Experience with computer systems such as MS Word, Outlook and Excel and with Clinical Computing (CCC).Outstanding customer service skills. Able to respond in stressful situations with a pleasant demeanor.Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.Physical Nature of the Job:Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Work location: Boston, MA

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