Customer Satisfaction Representative

Houston, TX
United States

Global Healing Center

51 to 200 employees

Global Healing Center is the premier online source for natural health information and products.

We are dedicated to the success of our customers. We use state of the art manufacturing, and the latest technology to produce the highest quality, all natural health products available. We’ve made it a point to foster a culture of innovation and have built a team of talented individuals to further our mission.

We believe in hiring people who are passionate and are willing to work as hard as they play. The energy, time and effort each employee gives is reflected in the success of our customers. We are here to educate, support, and provide the tools necessary to live a long, healthy, and happy life.

Our mission is to promote natural health education and offer solutions to improve the lives of people around the world.

Company Info

Job description

Who we are:

Global Healing Center is a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification. Our mission: create and market the best products possible, help as many people as we can through education, and provide customers with solutions to live a healthy lifestyle. Check us out at www.globalhealingcenter.com if you are truly interested in working with us.

Here's the job:

Customer Service Reps are responsible for helping customers on the phone, by email, by live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you).

Requirements:

  • Resolves customer concerns via phone, email, live chat, or social media;
  • Assists customers with the placement of orders, exchanges, or refunds;
  • Helps with complaints, errors, account questions, billing, cancelations, and other queries;
  • Identifies and assesses the customers’ needs to achieve satisfaction;
  • Provides accurate, valid, up-to-date and complete information about products;
  • Researches solutions using appropriate resources;
  • Meets individual and CSR team satisfaction targets;
  • Provide appropriate solutions and alternatives to customers within the specified average time limits;
  • Goes the extra mile to engage and satisfy customers;
  • Greets and follows up with walk-in customers;
  • Creates and updates customer accounts;
  • Ensures proper customer satisfaction is being delivered at all times;
  • Is patient and polite, especially when interacting with difficult or irate customers;
  • Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.

Prerequisites:

  • High School Diploma or GED;
  • Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication;
  • Proven track record of over-achieving goals or going above and beyond;
  • Possess a willingness to learn;
  • Customer orientated with the ability to adapt/respond to different types of customers;
  • Has a high degree of accuracy;
  • Minimum 2 years previous customer service experience or experience as a client service representative.

Bonus:

  • Knowledge of natural health industry;
  • Actively embraces healthy living;
  • Believes in helping others;
  • Enjoys making a positive change in the world.
  • Bilingual CSR (English & Spanish) is a plus.

Benefits:

  • Paid Time Off (PTO);
  • Company covered health, dental, vision, and life insurance;
  • 5% 401(k) match plus an additional 4%;
  • Allowances for gym, continuing education, preventative care and other reimbursements;
  • Employee store credit;
  • Company sponsored events;
  • Fun team-building activities.

How do I apply?

Fill out the online application and please be sure to include a copy of your resume AND a cover letter to us in PDF or Word Format.

This job description reflects our initial assessment of this position. It in no way is meant to limit or exclude any task which may be assigned. We are excited to add a new member to our team, and we believe strongly in growing from within. Please expect to learn new things while working here, and realize that you will be a valuable asset to the company.

Company Description

Global Healing Center is a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification. Our mission: provide access to natural health information and products that revolutionize one's journey to better health. Check us out at www.globalhealingcenter.com for more information.

Work location: Houston, TX

Apply for this job

Similar jobs