Bite Squad is the premier restaurant delivery service, headquartered in Minneapolis serving over 30 markets. Customer support is our key competitive differentiator, that’s where you come in! Because you’re so key to our business, we provide a clear career path with skill based raises instead of time based raises!
Requirements
Minimally one year of customer support experience in a call center / live chat type of environment
Ability to type 50 words per minute
Experience with using customer support software
Clear efficient communicator
Ability to work nights and weekends a bonus
What You’ll Do
Identify, troubleshoot, communicate and resolve issues
Learn and use multiple internal customer support software systems
Use phone, live chat and email support channels to delight customers
Outbound phone calls supporting restaurant or customer issues
Inbound calls from restaurants, customers or drivers, resolving order / delivery issues
Review customer order details to identify best resolutions
Troubleshoot issues and communicate clear resolutions in a timely fashion
Manage queue of priority issues as they arise, taking action & resolving quickly
Work cross functionally with dispatch & delivery drivers on logistical challenges
Empathize with customers experiencing missed delivery times, missing or wrong food items - winning them over and solving their issue
Who You Are
Nimble - typing 50 WPM and always improving your speed
Tech forward - you quickly learn and apply new software features
Clear communicator - customers leave interactions with with zero confusion
Educator - you’re a great teacher, coaching customers and internal team members on solutions
Problem Solver - you identify problems, troubleshoot and solve quickly
Coachable - you can take constructive feedback and apply it quickly
Collaborative - you speak up when you have an idea, a process improvement, question or concern in a positive way with the team
What We Offer
Clear path to promotions (training specialist, manager on duty, manager)
Skill based raises, not time based, as your skills grow, your pay grows
FT or PT starting up to $17 based upon experience level with a clear opportunity to be promoted
Work for a fast paced growth company in the technology and food space
Learn how to support a national customer base, have fun while doing it!
Downtown Minneapolis office, free parking lot
Work location: Minneapolis, MN