Customer Support Representative

Minneapolis, MN
United States

Bite Squad

201 to 500 employees

Company Info

Job description

Bite Squad is the premier restaurant delivery service, headquartered in Minneapolis serving over 30 markets. Customer support is our key competitive differentiator, that’s where you come in! Because you’re so key to our business, we provide a clear career path with skill based raises instead of time based raises!

Requirements

  • Minimally one year of customer support experience in a call center / live chat type of environment

  • Ability to type 50 words per minute

  • Experience with using customer support software

  • Clear efficient communicator

  • Ability to work nights and weekends a bonus

What You’ll Do

  • Identify, troubleshoot, communicate and resolve issues

  • Learn and use multiple internal customer support software systems

  • Use phone, live chat and email support channels to delight customers

  • Outbound phone calls supporting restaurant or customer issues

  • Inbound calls from restaurants, customers or drivers, resolving order / delivery  issues

  • Review customer order details to identify best resolutions

  • Troubleshoot issues and communicate clear resolutions in a timely fashion

  • Manage queue of priority issues as they arise, taking action & resolving quickly

  • Work cross functionally with dispatch  & delivery drivers on logistical challenges

  • Empathize with customers experiencing missed delivery times, missing or wrong food items - winning them over and solving their issue

 

Who You Are

  • Nimble - typing 50 WPM and always improving your speed

  • Tech forward - you quickly learn and apply new software features

  • Clear communicator - customers leave interactions with with zero confusion

  • Educator - you’re a great teacher, coaching customers and internal team members on solutions

  • Problem Solver - you identify problems, troubleshoot and solve quickly

  • Coachable - you can take constructive feedback and apply it quickly

  • Collaborative - you speak up when you have an idea, a process improvement, question or concern in a positive way with the team

What We Offer

  • Clear path to promotions (training specialist, manager on duty, manager)

  • Skill based raises, not time based, as your skills grow, your pay grows

  • FT or PT starting up to $17 based upon experience level with a clear opportunity to be promoted

  • Work for a fast paced growth company in the technology and food space

  • Learn how to support a national customer base, have fun while doing it!

  • Downtown Minneapolis office, free parking lot

Work location: Minneapolis, MN

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