Job Description
Leads store operation and performance through store associate team. Responsible for achieving performance goals, company sales and profit objectives and staff development.
ESSENTIAL FUNCTIONS:
⦁ Communicates Company's vision and provides direction to ensure store operation is aligned with the Company's Strategic Plan
⦁ Recruits, hires, trains, and develops players for all in-store positions that can achieve Company Strategic Plan and initiative.
⦁ Leads the introduction and execution of all sales and new product initiatives
⦁ Builds store sales by cultivating relationships in the business community and initiating local store marketing campaigns
⦁ Develops Holiday Store Plan to ensure sales and operational performance goals are achieved
⦁ Ensures compliance with operational standards, company policies, and federal, state, and local laws and regulations.
⦁ Upholds and enforces safety and security standards at all times
⦁ Monitors sales growth and cost control of the store against the budgeted expectation and historical performance, to ensure that profit goals are met.
⦁ Maintains and exceeds customer satisfaction to build brand loyalty
⦁ Prepares sales forecasts along with production planning to ensure inventory management and proper ordering and receiving of product and supplies
⦁ Completes all administrative duties for the store, including timely reporting of information and incidents.
⦁ Presents a consistent professional image of the store facility and associates by maintaining all sanitation and appearance standards
⦁ Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs following guidelines.
⦁ Ensures a respectful workplace, which exhibits the company values.
⦁ Creates and develops a high performance team that performs in harmony with Company Values.
OTHER FUNCTIONS:
⦁ Trains others and performs all operational duties in the store to include equipment operation, product preparation and customer service.
⦁ Attends meetings as required, which may include travel or over night stays
⦁ Trains new managers and provides management coverage at other stores as needed
⦁ Prepares documents and reports as needed to communicate performance status and plans
⦁ Performs other duties as required by business and departmental needs, which may include the use of a personal vehicle
KEY RESULT AREAS:
⦁ Financial results as measured by sales growth, expenses to budget, labor cost control and loss prevention partnership
⦁ Business Growth as measured by catering growth, fund raising, B2B gifting sales and sales promotion results
⦁ Overall operations as measured by QAD, SOAR, swabs, product quality evaluations yields, and health inspections
⦁ Customer satisfaction as measured by phone shops, customer feedback tools and service execution ratings
REQUIRED EXPERIENCE:
⦁ 3-5 years of Retail or Restaurant Management experience or related field
⦁ Experience recruiting, hiring, training, and developing employees
⦁ Experience in growing sales and providing excellent customer service
EDUCATIONAL REQUIREMENTS:
⦁ An Associates Degree or general business knowledge equivalent to an Associates Degree preferred
REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:
⦁ Basic understanding of P&L statements
⦁ Basic computer skills including Microsoft Word, Excel, and Outlook
⦁ Effective verbal and written communication skills
⦁ Servsafe® Certification preferred
WORKING CONDITIONS:
⦁ Requires working directly with Customers.
⦁ Physical dexterity and mobility to perform demands of the job including working with hot torch, slicing machines.
⦁ Requires bending, stooping, standing for long periods, twisting and lifting products and supplies. Ham production associates required to lift up to 65 pounds.
Work location: Warner Robins, GA