Retail and Restaurant Managers wanted for Community Managers

Dallas, TX
United States

Spectrum Association Management

1 to 50 employees

Company Info

Job description

Are you a retail or restaurant manager tired of 65+ hour workweeks, Holidays and working weekends?  

At Spectrum Association Management, we have had a lot of success transitioning experienced restaurant and retail managers into the community manager role.  

Here is just one Manager's experience with the transition.  

"I think what makes former retail/restaurant managers successful in the role of a community manager is the want or drive to customer satisfaction.  Most, if not all, retail brands focus on every guest leaving happy and correcting poor expectation immediately.  It takes a lot of patience, organization and great time management to be a great manager, all which applies here at Spectrum as well.  Ultimately, the goal in both industries is to exceed the guests or client’s expectations.  My experience with budgets and financials also gave me a leg up. 

As a former GM for 2 successful national brands I found the role of a CM easily adaptable.  There are many of the same aspects because you have to stay organized and manage your time.  Things are very fluid in both industries, each day is never the same and one’s routine can change daily, if not hourly.  

The difference at Spectrum Association Management is I get to work in a more professional environment and in an incredible culture including more regular hours, holidays off, flex days after year one, lots of Paid Time Off, and far fewer late nights. I couldn't be happier with my decision to come to Spectrum Association Management Company"   

Community Manager

Role: Community / Property Portfolio Manager 

Will you be our next Homeowners Association (HOA) Community Manager?

Are you highly organized, driven and able to master multiple administrative projects and tasks at the same time? Do you possess strength and talent in project management, attention to details and pro-active drive to get work done on time? Do you enjoy solving short, middle and long term projects for a community while dealing with the many aspects of a business ranging from vendor projects to meeting management and financial management? If so, then we would like to get to know you!

Our culture is extremely important to us and we recruit diligent talent who care about becoming experts, holds themselves accountable and delivering quality results every day for our customers, our colleagues and our company. Our company is not your typical corporate environment. We are fanatical supporters of each other and everyone here is a student and a teacher. We do not require prior experience in our specific industry. We offer ongoing training and mentoring to all colleagues.

SPECTRUM has won TEN Best Places to Work awards because we care about helping achieve big things in life inside and outside of work. That’s why we offer five weeks of PTO and 40 hours a year to each employee for community service activities. More details about SPECTRUM are available at www.spectrumam.com. 

What will the Expectations of this Role be?

·       Plan, prepare, research and manage projects for a portfolio of associations:

o   Association projects

o   Association accounting regarding financial statements

o   Association insurance coverage

o   Association fiscal management

o   Required litigation needs

o   Vendor relations

o   All special projects

·       Coordinate, attend and facilitate successful association board and annual meetings

·       Communicate, and foster team building with all association members

·       Educate all board members on legislation changes that impact their HOA

·       Comply with procedures (company, and quality system)

·       Handle communicating with clients via meetings, calls, and emails

·       Completion and mastery of new skills via our internal education program

·       Some evening meetings are required in our industry.

·       Lead effective meetings

·       Association payments and receipts

·       Vendor bidding

·       The annual meeting/election process

·       Various financial (for example, financial statement oversight, bid process and bid spec proposals) and budget-related responsibilities

·       Author or provide correspondence, budget information, newsletters, and election information

·       Completion of daily, weekly and monthly Community Manager Checklist

·       Additional responsibilities as needed

Primary skills of a successful Community Manager?

·       Project Management

·       Organizational skills

·       Time management skills

·       Meeting facilitation

·       Vendor management

·       Effective communication skills (oral, written, listening skills)

·       Abilities to collaborate with others to make decisions, build strong business relationships, and problem-solve

·       Conflict resolution

·       Ability to draft correspondence, and respond to inquiries and client concerns effectively and independently

·       Possess the skills to independently handle escalated homeowners concerns and questions

·       Thoroughly inspect association property each month and create proactive action plans

·       Basic knowledge of MS Applications, especially Word and Excel

Sound like a position in which you would flourish and help our company to do the same? Then we definitely want to talk to you!

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position. 

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verifications and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.  

Apply Now!

Company Description

SPECTRUM ASSOCIATION MANAGEMENT is a HOA Management Company that has been in business for fifteen years. We are proud to be one of the most recognized companies in our industry. We are energetic and passionate about our goals and because of our continued expansion, we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring an individual who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

Work location: Dallas, TX

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