We have a full-time opening for a Device Repair Technician / Retail Sales Associate.
Must be able to work various shifts per week and be available weekdays and weekends.
General Function Provide customers total solutions to their battery, bulb, and device repair problems in a courteous, professional and helpful manner.
Essential Responsibilities (other duties as assigned) Customer Service / Sales
Present a friendly and welcome environment to all customers
Make customers your highest priority in person, on the telephone and by email
Exercise multiple sales techniques such as suggestive selling, upselling, etc. to maximize each customers satisfaction
Function as a team player striving to learn, strengthening the team as a whole
Accurately operate computer/cash register
Install batteries, perform tests and advise customer as appropriate
Achieve retail and commercial sales initiatives Merchandising / Inventory
Rotate and stock inventory
Load, unload, and deliver or arrange delivery of product to customers
Organize daily recovery of displays to achieve full store appearance
Maintain retail shelf label pricing
Build displays; setting up & taking down shelves and fixtures
Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
Qualifications
H.S. diploma/equivalent and 6 months prior work experience preferred or equivalent combination of education and experience. Prior retail experience desired but not required
Ability to gain quick and solid understanding of company's electronic retail and cross reference system; capable of adapting learning to incorporate new technology
Ability to make minor decisions and use some judgment within standardized procedures Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
Must possess and use organizational and analytical problem solving skills
Ability to handle multiple projects/tasks to effectively prioritize, follow up, and meet deadlines with multiple tasks and projects
Ability to calculate simple math, percentages, ratios and algebraic expressions and read gauges Demonstrated technical aptitude and or technical experience desired
Valid driver's license and clean driving record preferred. Required for driving positions
Working Environment
The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.
This position requires the employee to regularly stand, walk and use hands to handle or touch; frequently talk, hear and lift; and occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift.
The position also requires the employee to occasionally use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, and a company automobile. While performing the responsibilities of this position, the employee will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions and the risk of electrical shock. The level of noise in the working environment is moderate
. Protective clothing and/or equipment used in this position includes safety glasses, goggles, gloves, and shoes.
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Work location: Charlotte, NC