Do you love coming up with innovative solutions to complex problems? Would you like to work for a company that encourages, welcomes and rewards your creative ideas and expertise? Does the idea of working with a fun, passionate and hard-working team excite you? If so, Ameriflex could be the place for you.
At Ameriflex, it's our values that set us apart and shape every aspect of our business. While these values shape us, it's our employees who truly make Ameriflex a fantastic place to work and grow. We realize the company as a whole can only go so far as our hard work will take us, and our employees are the foundation upon which it's all built. Ameriflex is the ideal workplace for anyone who wants a fulfilling career where their unique skill set, hard work and new ideas are recognized, rewarded and make a meaningful difference for our clients and co-workers.
POSITION SUMMARY:
The Account Executive provides outstanding, dedicated client care while maintaining professional relationships with current, potential and former clients. The Account Executive is responsible for managing and servicing a book of business for new and existing accounts.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Core Competencies
- Serve as the client’s primary point of contact
- Must own client issues, from start to finish
- Anticipate the client’s next five questions and provide the answers before they ask
- Provide a personal, easy, reliable, and clear experience to our clients so they know that Ameriflex is a world-class service provider
- Build, maintain, and foster positive relationships with Plan Administrators and Brokers to ensure retention and growth
- Handle confidential information with tact and discretion according to all HIPAA legislation
- Educate clients on systems, tools, and policies related to our products and services
- Maintain organized account information on each client
- Collaborate with internal partners to develop and execute business plans and strategies
- Remain well versed in all regulations related to business services
- Utilize company resources to maximize efficiency
- Assist in training and developing Junior Client Experience Specialists
- Perform any other duties, pertaining to the business needs, as assigned by Client Experience Manager
Requirements
- Must have a passion for service
- Be a keen problem-solver that can think on his/her feet
- Be a self-starter who is comfortable taking the initiative
- Must be the kind of person that is always up for a challenge
- Must be able to rely on your resources and quickly research a response – if you don’t know something, you Google it
- Ability to work and thrive in an energetic, fast-paced environment
- Highly goal-oriented and self-motivated
- Forward-thinking and easily adaptable to change
- Superior written, verbal, and organizational skills
- Be highly detail-oriented and possess strong multitasking and time management skills
- Ability to set and exceed client expectations
- Have a desire to grow and advance within the organization
- Ability to navigate between multiple web based programs
- Work well under stressful situations and manage a large client block with high call and email volumes at times
- Be a team player
CREDENTIALS & EXPERIENCE:
- Bachelor’s Degree, preferred
- 3+ Years Account Management experience, required
- Intermediate to advanced Microsoft Excel experience, preferred
- Experience in Benefits Administration, preferred
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Work in an office environment; sustain posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.
Company Description
Established in 1998, Ameriflex is an independent administrator providing technology-driven benefits, payment processing, HR, payroll, and compliance solutions. Services provided include: health spending account administration, supported by our consolidated debit card platform; COBRA administration and special plan billing services; compliance services, including POP document generation; and Ameriflex Workforce Solustions, including payroll, time & labor management, and HR services.
Headquartered in Carrollton, TX, with a fully redundant operations center in Cherry Hill, NJ, Ameriflex services thousands of clients representing more than 3.5 million individual participants nationwide.
Work location: Dallas, TX