Sales Associate

Aiea, HI
United States

Sears

10000+ employees

I say retail, you say real estate giant. Time will tell for Sears Holdings, the corporation created by the acquisition of troubled department store operator Sears, Roebuck and Co. by Kmart Holding Corp. The megamerger created one of the nation's largest retailers with about 4,000 stores in North America. Though it has since lost ground, the holding company steers the varied retail operations of Sears (about 840 US department stores) and Kmart (about 1,300 discount outlets), which continue to operate separately under their familiar brand names. Sears Holdings also owns a majority stake in Sears Canada. ESL Investments, controlled by the company's chairman Edward Lampert, owns a majority stake in Sears Holdings.

Company Info

Job description

Jobs in this category are responsible for: selling and servicing customers in one or more departments, including Home Appliances and Footwear; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is 100% commission; however, the compensation structure may vary by department or store.

• Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions • Consistently meets or exceeds associate performance standards • Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store • Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs • Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities) • Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures • Completes required training in the expected timeframe, and participates in ongoing learning opportunities • Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register) • Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement) • Uses basic internet navigation to access and print information and reports • Performs other duties as assigned • Basic reading, arithmetic, writing and oral communication skills • Basic internet navigation

Work location: Aiea, HI

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