As a Front Desk Sales Associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests. These include:
+ Answering phone calls.
+ Setting and checking members and guests in and out for appointments.
+ Greeting members and guests upon arrival.
+ Have extensive selling techniques and background in sales
+ Promoting the Wellness Program.
+ Re-engaging inactive members.
+ Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
+ Accepting constructive criticism in a positive manner and using it as a learning tool.
+ Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
+ Staying updated on retail products and promotions.
+ Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
+ Train and coach front desk associates on policies and procedures, as well as promoting the Wellness Program.
+ Partner with management in solving customer service issues and be a liaison between the Massage Therapists and Estheticians.
Qualified candidates will:
Education, Skills and Training:
+ Have a high school diploma or equivalent (GED).
+ Strong selling skills and background in selling with set goals.
+ Possess basic math and cash handling experience.
+ Have strong phone and computer skills.
+ Have previous customer service experience in a spa or clinic environment (preferred).
+ Be able to prioritize and perform multiple tasks.
+ Work cohesively with others in a fun and fast-paced environment.
+ Possess prior knowledge of massage and esthetic services and modalities.
+ Be available for night and weekend shifts
Communications and Personal Interactions
+ Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
+ Maintain client confidentiality.
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Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
Job ID: 2016-7270
External Company URL: www.massageenvy.com
Work location: Allentown, PA