Sales Associate

Aurora, IL
United States

Johnson Controls

10000+ employees

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.   Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.  We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Company Info

Job description

PRINCIPAL DUTIES:
1. Communicates daily with customers via phone, fax, e-mail, etc.
2. Enters customer orders into Order entry system the same day the order is received.
3. Promotes and supports sales promotions.
4. Collaborates with regional sales force and other field staff to deliver premier customer service.
5. Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
6. Researches and resolves customer complaints and issues, and provides customer assistance in locating and identifying replacement parts.
7. Provides same day responses to scheduled dates and backorder status of product.
8. Researches and processes credit and return requests.
9. Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
10. Other duties may be assigned.

#external

Requirements:
1. High School diploma or equivalent combined education and experience.
2. Experience related to Customer Service and high volume calls.
3. Proficiency in a Windows operating environment, including email and Microsoft Office software.
4. Strong interpersonal skills and decision making abilities.
5. Effective and professional communication and organization skills.
6. Strong conflict resolution skills.
7. Ability to work effectively in a high-volume fast-paced environment.

Job: Customer Support

Organization: Bldg Technologies & Solutions


Title: UPG Counter Sales Associate

Location: IL-Aurora

Requisition ID: WD30037372207

Work location: Aurora, IL

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