Sales Associate

Birmingham, AL
United States

Belk

1001 to 5000 employees

Belk, Inc., a private department store company based in Charlotte, N.C., is the home of Modern. Southern. Style. with 293 Belk stores located in 16 Southern states and a growing digital presence. Belk is a portfolio company of Sycamore Partners, a private equity firm based in New York. Belk and www.belk.com offer a wide assortment of national brands and private label fashion apparel, shoes and accessories for the entire family along with top name cosmetics, a wedding registry and a large selection of quality merchandise for the home.

Company Info

Job description

FT Crown & Ivy Sales Associate Summit Belk #604

Birmingham, AL, United States

Job Id#: 15848

Date published: 13-Jun-2016

Back to Job List

Share with:

Apply Now

Position Summary:

Welcome to Belk! This is where southern hospitality
meets a new southern sensibility. Belk is a fashion retailer focused on
customer service, family, and community. We are looking for welcoming sales
associates who provide excellent customer service. A Belk Sales Associate provides
outstanding customer service to each and every customer, displays a passion for
retail and fashion, adapts to change efficiently, continually seeks to learn
about Belk’s merchandise, has an awareness of industry technology, and displays
the ability to use technology to enhance core selling skills.

Essential Functions/Responsibilities:

As a Sales Associate, you will
join the Belk family, report directly to the Sales Team Manager, and be
responsible for:

Providing
Excellent Customer Service:

+ Proactively greeting and engaging
customers warmly and with a smile.

+ Supporting the store to meet or
exceed its customer service goals.

+ Handling each customer
transaction in a professional and friendly manner.

+ Thanking each customer by name
following a purchase.

Demonstrating
Initiative:

+ Offering assistance to the customer proactively and without
prompt.

+ Using suggestive selling techniques with all customers.

+ Meeting or exceeding solicitation goal for Belk credit Rewards
program.

+ Meeting or exceeding Clienteling goals, where applicable.

+ Understanding Store Assortment (for assigned department), in
addition to inventory available at other stores and on belk.com.

Continuous Learning & Innovation:

+ Using Mobile Devices to complete a sale (where applicable).

+ Using Digital Computer-based Point-of-Sale and other digital
technology to enhance the customer shopping experience.

+ Using the Belk App and informing customers about the Belk App to
enhance their shopping experience.

+ Using the Belk website to look up merchandise and complete
in-store orders for customers

Focusing on Results

+ Meeting or exceeding personal sales per hour goals.

+ Increasing units sold per transaction by recommending products to
customers.

+ Identifying and reducing shrinkage in area.

+ Working professionally and pleasantly with co-workers, customers,
and managers to accomplish defined tasks.

+ Maintaining Belk professional dress standards and appearance.

+ Maintaining floor and stock areas consistent with store standards.

+ Supporting the Operations Team to ensure new merchandise is
unpacked and displayed in a timely manner and stored in a place that does not
obstruct customer access to the department.

+ Following the ROCC the Dock process.

+ Ensuring timely set-up including signage for promotional events.

+ Following procedures for all systems including counts, markdowns,
re-tickets and inventory control.

+ Complying with store policies including, but not limited to those
concerning attendance and tardiness.

+ Accepting additional duties or sharing responsibilities during
busy times and/or as requested by Sales Team Manager.

·
Assisting Operations teams with all non-sell duties as assigned by
Sales Team Manager.

Requirements/Qualifications:

Position Requirements: Must be
able to work a flexible schedule including evenings & weekends, due to
shift rotation. Other requirements around education and physicality include:

Education
& Experience:

·
No education requirement.

·
Experience in retail preferred.

·
Excellent communication skills.

·
Ability to use and learn industry technology preferred.

Physical
Requirements:

·
Ability to use computer keyboard, touchscreen monitor, handheld
devices, standard telephone and other related business equipment.

·
Hand manipulation to remove sensor tags

·
Ability to push / pull 100-500 pounds when moving stock carts

·
Task demands vary in each department because of the different
types of merchandise. Stocking
requirements can involve reaching above & below shoulder level and lifting
25-50 pound boxes.

Apply Now

Back to Job List

Work location: Birmingham, AL

Apply for this job

Similar jobs