Sales Associate

Coon Rapids, MN
United States

Massage Envy

10000+ employees

Massage Envy is more than the leader in accessible massage and skincare. We’re a community of caregivers committed to helping people feel their best. Massage Envy franchised locations are collectively the largest employer of massage therapists and estheticians offering:

• A strong community of 35,000+ therapists, estheticians, and associates dedicated to the pursuit of total body wellness.
• A culture of care making wellness accessible to 1.5 million clients each month while helping you take care of you.
• A gratifying career where you are recognized, encouraged, and inspired to be your absolute best.

We believe that therapeutic massage and customized skincare are an integral part of the well-being journey. If you share this belief, we’d like to get to know you better.

We're united in one purpose: we help people feel their best. We believe that massage and facials aren't a luxury; they are body maintenance, pure and simple. From day one in 2002, the Massage Envy brand was built on the foundation of helping people feel their best. But Massage Envy is not defined by its position as a category leader, rather by the lives changed by the work of therapists and estheticians across the country.

Company Info

Job description

As a front desk associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests. These include:

+ Answering phone calls.

+ Setting and checking members and guests in and out for appointments.

+ Greeting members and guests upon arrival.

+ Promoting the Wellness Program.

+ Re-engaging inactive members.

+ Keeping management apprised of member concerns and following manager’s policies, procedures and direction.

+ Accepting constructive criticism in a positive manner and using it as a learning tool.

+ Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.

+ Staying updated on retail products and promotions.

+ Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

Qualified candidates will:

Education, Skills and Training:

+ Have a high school diploma or equivalent (GED).

+ Possess basic math and cash handling experience.

+ Have strong phone and computer skills.

+ Have previous customer service experience (preferred).

+ Be able to prioritize and perform multiple tasks.

+ Work cohesively with others in a fun and fast-paced environment.

+ Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

+ Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.

+ Maintain client confidentiality.

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Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Job ID: 2017-16223

External Company URL: www.massageenvy.com

Work location: Coon Rapids, MN

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