Sales Associate - CMC96-SA1

Corte Madera, CA
United States

For Eyes

501 to 1000 employees

HOW WE GOT HERE

For Eyes was founded in 1972 in Philadelphia, PA on the foundation that an optical store should have a friendly open environment with fair pricing and high-quality standards. Throughout the years, For Eyes has grown to 117 stores across the United States. In December of 2015 For Eyes became a part of GrandVision, the global leader in optical retail.

We leverage this global knowledge in eye care, technology & products to provide the highest level of service in each of our stores.

AS UNIQUE AS YOUR SIGHT
For Eyes diverse team consists of more than 860 dedicated associates across the United States whose number one daily mission is to exceed our customers’ expectations. Our highly-qualified associates are passionate about customer satisfaction. We are proud to offer every For Eyes customer a perfect blend of expert eye care and affordable fashion.

Company Info

Job description

The purpose of this role is to provide quality customer service while satisfying the needs of For Eyes customers through the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and accessories. To uphold Company's standards of excellence in customer service; encourage customer recommendations and repeat business

Key Responsibilities of the Role:

•        Personally assist customers by giving prompt, courteous and professional service; assist customers in frame and lens selection, accurately complete required paperwork, accurately measure and order customer spectacles and contact lenses

•        Sell optical Eyewear and contact lenses in accordance with professional standards and in compliance with Federal, state and local regulations

•        Verify accuracy of completed orders for eyewear and contact lenses

•        Handle customer questions and concerns in a professional and courteous manner

•        Share store maintenance and cleaning duties with co-workers by maintaining well organized work areas; accurate store records and files, greeting customers, answering phones, inputting data, dusting merchandise displays, vacuuming

•        Assist co-workers as needed, including rendering assistance to optometric practice, as appropriate

•        Protect all Company assets, including inventory, cash, credit card drafts, bank deposits and equipment. Follow proper procedures when accepting checks and credit cards

•        Project a positive attitude toward all company objectives and directives; demonstrate teamwork at all times, including attendance at staff meetings and other training or company functions as required. Continually promote, support and reinforce the For Eyes philosophy of the 3 C's: "Take care of the Customer, the Company and Co- workers"

•        Foster Teamwork and maintain a positive working relationship with your co-workers, supervisors, and optometry practice that supports and contributes to exam growth, high capture rate, and delivering sales goals

•        Deliver individual store sales goals, customer service goals and established key indicator goals and objectives

•        Comply with policy, procedures, and federal, state and local regulatory requirements like but not limited to privacy, discrimination, safety and labor. Report non-compliance observations and concerns accurately and promptly.

Additional Responsibilities:

•        Ability to handle job stress and interact effectively with others in the workplace

•        Maintain and continually develop professional dispensing skills and knowledge

•        Demonstrate dedication to honest and ethical business practices at all times

•        Uphold company standards to professional behavior in all business dealings

•        Successfully complete For Eyes training requirements in a timely manner

•        All other tasks and duties as may be requested by management

Physical Demands:

•        Must be able to remain in a stationary position 50% of the time

•        Includes lifting up to 25 lbs

•        The person in this position frequently communicates with customers, co-workers and company. Must be able to exchange accurate and understood information in these situations

•        Adequate visual acuity to product SKUs.

•        Ability to remember and recall details like optics, promotions, insurance, and customer encounters

•        Considerable data entry into a computer and other office machinery, such as a calculator, copy machine, and computer printer. Must be able to enter accurate information

•        Constantly positions self to access customers, product, and computers, including frame racks and products under counters and inside cabinetry

•        Occasionally ascend/descends a ladder for store maintenance, i.e. cleaning, change light bulbs etc.

•        Ability to move about the store to access sales floor, adjustment area, office machinery, etc.

Key Performance Indicators:

•        Sales Driven

Required Qualifications/Level of Education:

•        High school diploma or equivalent

•        Should have a minimum of one year retail sales and/or customer service work experience

•        Math and algebra ability to accurately calculate and understand optical math, sales, and insurance payments.

•        Able to work flexible schedule, including evenings and weekends

•        Occasional travel and work in different store locations in District

•        Previous optical experience preferred

Core Competencies:

•        Drive Results

•        Ethical Conduct

•        Customer/Client Focus

•        Communication Proficiency

•        Problem Solving

Key Skills, Knowledge and Experience:

•        Solid organizational skills including attention to detail and multi-tasking skills

•        Excellent oral and written communication skills (high level of English is a necessity)

Personal Attributes:

•        Maintains a professional image

•        High level of energy and ambition to realize a positive impact

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Company Description

HOW WE GOT HERE
For Eyes was founded in 1972 in Philadelphia, PA on the foundation that an optical store should have a friendly open environment with fair pricing and high-quality standards. Throughout the years, For Eyes has grown to 116 stores across the United States. In December of 2015 For Eyes became a part of GrandVision, the global leader in optical retail.

We leverage this global knowledge in eye care, technology & products to provide the highest level of service in each of our stores.

AS UNIQUE AS YOUR SIGHT
For Eyes diverse team consists of more than 860 dedicated associates across the United States whose number one daily mission is to exceed our customers.

Work location: Corte Madera, CA

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