Sales Associate

Garden City, NY
United States

Luxottica

10000+ employees

When it comes to eyewear, Luxottica Group has it made in the shades. The world's largest eyewear firm, Luxottica designs, makes, and sells eyeglass frames and sunglasses, offering more than 20 licensed designer brands (Burberry, Chanel, Tiffany) and a dozen house brands (Ray-Ban and REVO). The group's 6,200-store (about 520 stores are franchises) retail arm, Luxottica Retail, operates LensCrafters and Pearle Vision optical shops, Sunglass Hut, Watch Station, and Watch World, and the EyeMed Vision Care group. Luxottica makes its frames in company-owned plants in Italy and China and sells them in about 130 countries. It acquired US sport sunglasses maker Oakley in 2007, as well as China's Modern Sight Optics.

Company Info

Job description

Position :Casual Part-Time

LensCrafters is bringing it’s optical retail experience to Macy’s department stores in the U.S.

Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding career.

GENERAL FUNCTION

The EyeWear Consultant creates exceptional value in the lives of our customers by delivering The LensCrafters Experience through the LensCrafters Advantages. Ensures customers are always delighted by performing the key steps of our service and selling model.

MAJOR DUTIES AND RESPONSIBILITIES

+ Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Associate Guidelines:

+ Greeting the Customer and establishing a strong emotional connection, Build lasting parternships

+ Explaining the Process in a transparent way

+ Merchandise Selection

+ Utilize services and tools - Ie: TAB (when applicable), Insurance application, Find Your Look, My Look, Lens Simulator, Lens Pricing App, Shopping Tray

+ Learn Product Knowledge

+ Remain current with evolving technology, processes and product knowledge

+ Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions

+ Shows patience and courtesy with indecisive or hard-to-please customers; tracks down answers to unfamiliar questions or products.

+ Anticipates problems before they occur; explores underlying reasons for customer problems; goes beyond symptoms to get at root causes; strives to develop long-term solutions to problems and ensure customers are satisfied and expectations are exceeded.

+ At the discretion of floor leadership, duties may also include: Collecting Measurements, Performing Adjustments, and Dispensing Eyewear.

+ Strives to achieve "Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.

+ Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.

+ Accurately operates the Point of Sale cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.

+ Explains to customers expected delivery times.

+ Shows customers where to pick-up their glasses upon return to the store.

+ Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.

+ Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)

+ Ensure a positive and productive Store Manager/Macy’s Host relationship that contributes to growing the business and customer satisfaction

BASIC QUALIFICATIONS

+ High School graduate or equivalent

+ Strong customer service skills: communicator, listener and team builder

+ Knowledge of current store merchandise

+ Strong basic math skills

+ Awareness of current fashion trends

+ Sales skills

+ Familiarity with cash register, computers and calculators

+ Embrace new technology and change

PREFERRED QUALIFICATIONS

+ Previous customer service and retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Retail Associate ; Sales Associate

Work location: Garden City, NY

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