Sales Associate

Job Description

Excellent temporary to full time hire position working in Jackson, Michigan.

Please read the following job description and requirements and if interested and qualified, please submit resume for consideration.

Sales Associate/Lead Management

Summary: Inside Sales and Lead Management - Effectively manage leads from manufacturer representative agencies, prospective commercial and industrial customers in an effort to support the sales and marketing teams.

Essential Duties and Responsibilities:

- Use CRM software to manage and track leads and sales (Zoho).

- Leverage lighting representative agencies to convert website inquiries from leads to customers.

- Work with other representatives to keep accounts active and maintain relationships.

- Mine data through the use of various software programs to determine prospective points of contact.

- Makes outbound lead follow-up contact with potential and existing customers by telephone and e-mail to qualify leads and sell products.

- Enters new customer data and other sales data for current customers into computer database

- Builds and maintains customer relationships.

- Handles inbound sales lead calls to convert calls into sales.

- Overcomes technical and business objections of prospective customers.

- Emphasizes salable features, quotes prices and credit terms, and prepares sales orders.

- Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.

- Investigates and resolves customer problems with delivery or warranty issues.

- Researches competition, energy programs, government agencies and other pertinent programs.

- Creates and submits quotes, invoices and lighting layouts per client guidelines.

- Attends tradeshows and travels as necessary.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully and develops alternative solutions.

- Technical Skills - Strives to continuously build knowledge and skills.

- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

- Interpersonal Skills - Focuses on solving conflict, not blaming. Remains open to others' ideas and tries new things.

- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listen and get clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

- Written Communication - Writes clearly and informatively. Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

- Teamwork - Balances team and individual responsibilities. Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

- Professionalism - Represent company in a positive manner.

- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications: Listed below are required knowledge and skill sets.

- Educations/Experience: Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.

- Computer Skills: Proficient with Microsoft platform applications including; Excel, Word, Power Point and Outlook. Familiarity with Zoho or CRM software is preferred.

- Familiar with Intuit QuickBooks platform and general database systems. Knowledge of E2 Shoptech is preferred.

- Proficient written grammer and spelling.

- Positive personality with ability to work in team oriented environment

Other Skills, Certifications and Abilities

- Valid driver's license

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Work location: Jackson, MI