Sales Associate

Lakewood, CO
United States

Sears

10000+ employees

I say retail, you say real estate giant. Time will tell for Sears Holdings, the corporation created by the acquisition of troubled department store operator Sears, Roebuck and Co. by Kmart Holding Corp. The megamerger created one of the nation's largest retailers with about 4,000 stores in North America. Though it has since lost ground, the holding company steers the varied retail operations of Sears (about 840 US department stores) and Kmart (about 1,300 discount outlets), which continue to operate separately under their familiar brand names. Sears Holdings also owns a majority stake in Sears Canada. ESL Investments, controlled by the company's chairman Edward Lampert, owns a majority stake in Sears Holdings.

Company Info

Job description

The Consultative Sales Associate is responsible for enhancing the experience of members and driving profitable sales of Home Appliance area by providing proactive consultative sales assistance and support to the member, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.

• Takes ownership for enhancing the customer experience • Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones) • Leverages technology in order to facilitate the customer experience • Completes customer transactions accurately and efficiently at point-of-sale • Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program) • Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) • Educates customers on our Satisfaction Guaranteed return policy; • Assists in resolving customer issues • Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours • Adheres to merchandise protection standards • Uses basic internet navigation to access and print information/reports • Performs other duties as assigned • Basic reading, arithmetic, writing and oral communication skills • Basic internet navigation

Work location: Lakewood, CO

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