Sales Associate

The Paper Store is committed to being the premiere destination for all of our customer’s gift giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. As a Paper Store sales associate, you will strive to deliver World Class Service, sales goals and merchandising standards each and every day under the guidance of your Store Manager and other members of management.

Job Purpose: Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach, effective selling techniques and providing in-depth product knowledge in a fast-paced, specialty retail environment. As a sales associate, you will be responsible for assisting customers in various departments and ringing up their purchases at the point of sale, preparing new product, stocking shelves and recovery of the sales floor.

Key Responsibilities:

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm

• Understand customer needs by asking open-ended questions

• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge

• Suggest additional items to build onto sales by utilizing effective selling techniques

• Thank the customer sincerely and invite to return and shop with us again

• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales growth by utilizing the Dashboard, participating in sales challenges and daily team meetings

• Capture accurate and valid customer information at the point of sale to support company’s new customer acquisition strategy

• Maintain awareness of all current promotions in order to share them with customers and how to process them correctly at the point of sale

• Build relationships with customers in order to ensure future visits and establish loyalty

• Prepare incoming product for the sales floor by following instruction and guidance from the operations manager

• Work with the visual team to merchandise product in the correct area of the store by adhering to corporate merchandising guidelines and visual standards

• Review all corporate marketing materials and communications to ensure proper sign placement, promotion details, upcoming in-store events, etc.

• Maintain awareness and demonstrate a fundamental knowledge of computers, systems and programs relevant to the position

• Uphold store maintenance and cleanliness standards

• Comply with all company policies and procedures

• Previous experience in specialty retail is preferred, but not required

• Ability to work a flexible schedule to include nights, weekends, and holidays

• Demonstrate an ability to multitask, while being attentive to customers and remaining flexible to the needs of the business

• Possess an ability to work well in a team driven atmosphere

• Professional attire, demeanor and appearance required

• Ability to stand for long periods of time

• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

• Competitve Hourly Wage
• Employee Discount

Work location: Millbury, MA