Sales Associate

Description:

At Ingersoll Rand we are passionate about inspiring progress around the world\. We advance the quality of life by creating comfortable, sustainable and efficient environments\. Our people and our family of brands—including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard® Heating & Air Conditioning and ARO® \- work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency\. We are a global business committed to a world of sustainable progress and enduring results\. For more information, visit www\.ingersollrand\.com \.

Ingersoll Rand is a diverse and inclusive environment\. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans\.

SUMMARY

Responsible for processing customer orders and responding to customer’s inquiries, questions or complaints regarding the Parts Department services and seeks remedies to ensure customer satisfaction and retention\. Also responsible for sales, inventory, purchasing, pricing, and warranty administration\.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following\. Other duties may be assigned\.

+ Identifies and processes customer orders for HVAC parts, equipment, and supplies via the Internet, fax, phone and over the counter\.
+ Orders required parts\.
+ Provides technical support to customers\.
+ Responds to customer's inquiries or questions regarding products or services\.
+ Drives sales by actively making customers aware of product promotions and asking to add lines to the orders\.
+ Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies\.
+ Responsible for maintaining transactions via the cashbox/drawer, checks and credit cards, as well as balancing at the end of the day\.
+ Responsible for warranty administration\.
+ Records changes in inventory status by logging shortages and overages in log book\.
+ May deliver parts orders to customer locations or job sites\.
+ Possesses knowledge of the product lines to be able to demonstrate and discuss with customers\.
+ Informs customers of standard procedures or resolution of problem\.
+ Follows up, either verbally or in writing, to ensure customer satisfaction\.
+ May load and unload shipment of parts, supplies, and equipment\.
+ Handles emergency phone and customer service duties after hours as necessary\.
+ Flexibility to work overtime/weekends, as required\.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities\.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily\. The requirements listed below are representative of the knowledge, skill, and/or ability required\. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\.

EDUCATION and/or EXPERIENCE

High school diploma or GED required plus minimum of 2 years of inside technical sales or related experience required; or equivalent in education and experience\. Proven sales and customer services skills\. Experience working in a process management system and priority setting\. Must be action oriented and able to maintain a high energy level\. Must have good computer skills including Microsoft Office; Word, Excel, and Outlook\.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos\. Ability to write simple correspondence\. Ability to effectively present information in one\-on\-one and small group situations to customers, clients, and other employees of the organization\.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals\. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs\.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form\. Ability to deal with problems involving several concrete variables in standardized situations\.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job\. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\.

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms\. The employee frequently is required to stand, walk, and sit\. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl\. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds\. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus\.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job\. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\.

This position works in a typical parts store/warehouse environment\. While performing the duties of this position, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme heat\. The noise level in the work environment is usually moderate\.

We are committed to helping you reach your professional, personal and financial goals\. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest\. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations\.

If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand\. Progress begins with you\.

Primary Location: TUCSON\-Arizona

Job: Sales

Schedule: Full\-time

Shift: Day Job

Status: Regular

Type: Experienced

Posting: Aug 25, 2017, 5:05:19 PM

Work location: TUCSON, AZ