Inside Sales Rep

STAR PIPE PRODUCTS

Inside Sales Representative

Summary

The Customer Service/Inside Sales Representative’s primary role is to support the Sales Department through direct interaction with customers by handling incoming calls, quotation requests and orders via phone, fax, and e-mail.  Customer service duties include entering quotations and orders in the system, informing customers of back-orders and other relevant information, and providing data and submittals regarding the product.  

Essential Functions

• Provides support, order processing, back-order information, and other relevant information to customers.

• Answers customer questions, resolves customer concerns, and directs customers to co-workers who can provide further support.

  Duties and Responsibilities

• Receives, reviews, and enters customer orders.

• Facilitates resolution of inquiries and customer concerns related to the order delivery process.

• Responsible for building and maintaining relationships with an established base of accounts through excellent customer service.

• Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers.

• Supports order tracking, price quoting, and scheduling.

• Responds to complaints and disputes within a reasonable limit of authority, and recognizes when to escalate customer service issues to the supervisor.

• Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate.

• Presents product promotions to customers to increase sales and customer awareness of products and services.

• Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions.

• Resolves pricing situations encountered during customer transactions using current sales policies.

• Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.

• Works with outside sales on pricing, problem solving, and projects.

• Other duties as assigned.

  Education/Experience

  Required:

• 4-year college degree or equivalent

  Preferred:

• Minimum 2 years experience in B2B-related field

Knowledge, Skills, Licenses, Certifications, Etc:

Required:

• Problem solving skills

• Strong Microsoft Excel, Word, and Outlook skills

• Minimum 40 wpm typing skills

• Excellent customer service and people skills

• Basic math skills

• Strong teamwork skills

• Strong organizational and multi-tasking skills

  Physical Demands

• The ability to sit for extended periods of time

Company Description

www.starpipeproducts.com

Work location: Houston, TX