Inside Sales Rep

Houston, TX
United States

Star Pipe Products

51 to 200 employees

Company Info

Job description

STAR PIPE PRODUCTS

Inside Sales Representative

Summary

The Customer Service/Inside Sales Representative’s primary role is to support the Sales Department through direct interaction with customers by handling incoming calls, quotation requests and orders via phone, fax, and e-mail.  Customer service duties include entering quotations and orders in the system, informing customers of back-orders and other relevant information, and providing data and submittals regarding the product.  

Essential Functions

  • Provides support, order processing, back-order information, and other relevant information to customers.

  • Answers customer questions, resolves customer concerns, and directs customers to co-workers who can provide further support.

    Duties and Responsibilities

  • Receives, reviews, and enters customer orders.

  • Facilitates resolution of inquiries and customer concerns related to the order delivery process.

  • Responsible for building and maintaining relationships with an established base of accounts through excellent customer service.

  • Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers.

  • Supports order tracking, price quoting, and scheduling.

  • Responds to complaints and disputes within a reasonable limit of authority, and recognizes when to escalate customer service issues to the supervisor.

  • Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate.

  • Presents product promotions to customers to increase sales and customer awareness of products and services.

  • Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions.

  • Resolves pricing situations encountered during customer transactions using current sales policies.

  • Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.

  • Works with outside sales on pricing, problem solving, and projects.

  • Other duties as assigned.

    Education/Experience

    Required:

  • 4-year college degree or equivalent

    Preferred:

  • Minimum 2 years experience in B2B-related field

Knowledge, Skills, Licenses, Certifications, Etc:

Required:

  • Problem solving skills

  • Strong Microsoft Excel, Word, and Outlook skills

  • Minimum 40 wpm typing skills

  • Excellent customer service and people skills

  • Basic math skills

  • Strong teamwork skills

  • Strong organizational and multi-tasking skills

    Physical Demands

  • The ability to sit for extended periods of time

Company Description

www.starpipeproducts.com

Work location: Houston, TX

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