Job Summary
The Payroll Specialist assists with all responsibilities necessary to process weekly, bi-weekly, and semi-monthly payroll for all clientele through payroll calls, emails, faxes, and Internet. The Payroll Specialist will provide excellent customer services by developing excellent client relations and focus on quality and accuracy of payroll input. Overall, this role supports and is a key resource for the Client Services Manager. Preferred knowledge of SAAShr, or Workforce Ready, but not required. Experience in these previous companies also a plus, ADP, Ultimate Software, Inifinisource, Paylocity.
Duties:
- Process client’s payroll via phone, email, fax, and Internet
- Printing and packaging payroll
- Provide support for client’s inquiries
- Focus on the timely input of client’s payroll while maintaining quality and accuracy
- Transmits ACH files and other benefits information to vendors
- Support clients via email and phone
- Focus on customer satisfaction
- Implement clients to new payroll system
- Scanning and filing documents
- Assisting with general office administrative work
- Other duties assigned
Required Skills:
- Knowledge of payroll processing and payroll taxes (a plus)
- Proficient in MS Office applications
- Team player
- Friendly and ‘can do’ attitude
- Detailed oriented (must be accurate and efficient)
- Ability to multi-task
- Excellent oral and written skills
- Work well under deadline and pressure
- Excellent customer service experience
Required Experience
- AA/BA degree in Business or payroll/accounting
- Minimum of a year in customer service environment
Job Type: Full-time
Company Description
With QBI's main headquarters located in Woodland Hills, CA, and its recent expansion into Orange County, we are an industry leader in the Third Party Administration (TPA) of retirement plans. QBI is seeking to fill various positions in our expanding network with qualified, energetic, self-starting individuals who are highly motivated to learn and thrives operating at a rapid pace. This is an opportunity to work with, and be trained by the best of the best in the retirement plan industry. We are constantly in need of strong candidates to service our expanding clientele. A successful candidate should share the mutual excitement about QBI's work and the willingness to work hard and learn with the commitment to making (keeping) our team #1!
Work location: Irvine, CA