PARTS SPECIALIST
Summary
This position is responsible for maintaining, filling, and accounting for all parts needed to complete a field service work order.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily including the following.
Assist customers and employees with product specifications, model numbers, and pricing as needed via phone or e-mail.
Handle customer complaints/escalations and addresses with Parts or service employees as needed.
Set up purchase orders in the accounting system.
Receives parts and equipment against purchase orders and performs quality inspections and order filling from vendor as required.
Responsible for monthly filling of Preventative Maintenance Work orders comprising of parts required and responsible for ordering, quality checking proper parts, and binning and billing parts for field work one week prior to scheduled date
Participates in maintaining and controlling parts inventory process at branch. Creation and assignment of inventory counts to parts warehouse or parts sales personnel
Source and negotiate with local vendors to obtain best pricing and delivery
Coordinate with Parts Manager on Parts related issues (i.e. backorders, lead times, etc.)
· Ensure materials are sorted and placed on racks, shelves, or in bins according to stocking guidelines.
· Review production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed and binned for field technicians to adequately acquire parts for work order and job to be completed
· Assist Service Project Writers with fulfillment of requisitions, work orders or requests for materials, tools or other stock items as needed.
· Responsible for adequate cleanliness of parts department warehouse and facing procedures.
· Performs monthly reconciliation of work in process parts and materials and informs Parts manager of materials not installed and over 30days on binned allocation.
· Assembles customer orders and territory branch order from stock and prepares for shipment.
· Assists in performing yearly inventory assessment and reporting requirement.
· Assists Parts Manager in monthly cycle counts on moving parts to ensure minimal inventory over 180 days of non-movement.
· Performs with Parts manager territory semi-annual field service truck inventory and reports changes, underage’s, or overages to Parts Manager and review with Manager of Product Support and Service operations
· Manages inventory control and performs weekly monitoring of pick up location and ensure all items picked up or put back into inventory with over 30 days on non-pick up
· Other duties as assigned.
Qualifications
High School Diploma or equivalent.
5+ years parts experience.
Excellent computer skills MS Office, ERP a must.
Excellent written/verbal communication and organizational skills.
Must be a team player, detail-orientated, and flexible.
Ability to handle the pressure of interruptions while working on multiple tasks.
Self-starter and able to work with limited supervision.
Loftin Equipment Co. offers an excellent benefits package to include medical, dental, vision, Company-paid Life/AD&D, Company Paid STD, Company Paid LTD and 401k match.
Work location: San Diego, CA