ABOUT THIS JOB
Third Key - MAC Cosmetics at MAC Union Station (37.5 hours / week)
Washington, D.C.
Store Hours 9AM to 9PM (Monday through Friday)
The Estee Lauder Companies Inc.
DESCRIPTION
At M.A.C an exceptional customer experience is our top priority. As a M.A.C Third Key you will be responsible for exceeding customer expectations by providing the best product solutions and delivering consistently great service. Your ability to develop the customer relationship, combined with confident makeup and artistry skills will be the secret to your sales success.
The Third Key partners with the store management to implement all corporate and store programs, practices and policies. You will work as part of a dedicated team and have the opportunity to collaborate and share ideas for delivering a fabulous M.A.C brand experience. You will work together to ensure effective and efficient operation of our busy retail counters.
If you are a dynamic and motivated individual who wants to make a genuine difference to customer service this is the role for you. In return we offer our Artists a commitment to providing ongoing training and development to enhance sales capability, polish artistry skills and reach personal and professional goals.
If you have been looking for a position that offers a real opportunity for growth while combining your passion for working with people and your expertise as an artist we would love to hear from you!
Note: This role requires flexibility as it involves working a rotating roster.
RESPONSIBILITIES
Customer Service
Provide welcoming, personal, professional and consistent service to all Customers at all times
Demonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires
Resolve customer issues and requests in an efficient and quick manner
Inform customers of M·A·C consciousness programs and philosophies
Develop and utilize customer database for phone calls, product launches, events, and appointments in conjunction with the company’s customer program
Sales Performance
Meet your individual contribution to the team’s goal in terms of service, sales and company objectives
Managerial Support
Track retail sales against goal using the system provided
Assist in the planning, preparation, and execution of cost-effective special events to generate income
Assist in the preparation and completion of accurate physical inventory as requested
Follow and implement all corporate visual presentation standards and guidelines
Solicit and communicate product feedback from staff and customers to team leader
Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner
Job-Related Skills
Cosmetic experience preferred
Excellent communication, leadership, organizational and time management skills
Job-Related Experience
1-2 Years Third Key experience preferred
Analytical / Interpretive Skills
Ability to assess customer/staff needs and make recommendations
Additional Requirements
Professional demeanor and ability to be flexible and handle change in a positive manner
Embrace the company’s brand and corporate philosophy
Ability to work 37.5 hours per week in a fast paced environment
TO COMPLETE THE APPLICATION PROCESS, PLEASE COMPLETE THE SHORT ON-LINE INTERVIEW.
MAC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Work location: Washington, DC