Team Supervisor

Job Description:

Job Summary

Supervise blood collection (whole blood and/or apheresis) operations at fixed and/or mobile sites to ensure an efficient, effective and compliant process. Supervise staff, create a team environment and provide leadership needed to maintain premiere donor care, customer safety and satisfaction during the blood collection process.
Demonstrate excellent public relations to promote a positive, professional image of the American Red Cross.
Work independently with attention to detail ensuring adherence to quality standards.
Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.

Responsibilities

1. Ensure blood drive compliance with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. Ensure SQUIPP (safety, quality, identity, purity and potency) for all products collected under their supervision.

2. Plan, manage and direct all aspects of blood and/or apheresis collection operations (fixed site and/or mobile) to ensure an efficient and effective process. Recognize and correct donor flow inefficiencies. Monitor work area and practices to ensure a safe environment; take preventative and/or corrective action to prevent safety

hazards and potential injuries to donors, volunteers and staff.

3. Supervise staff including hiring, training, evaluation, and discipline to ensure a well-qualified team and to enhance operational success. Monitor individual and group performance to improve overall team effectiveness.

4. Perform clerical administrative functions to provide documentation and ensure donor/recipient safety and to monitor staff competency. May perform or serve as a trainer for all blood collection procedures.

5. Meet or exceed donor, sponsor and other customer's service expectations. Seeks and uses customer feedback to improve services.

6. Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.

7. Complete required readings and training assignments by assigned deadline. Documentation of training/communication for team is accurate and timely.

8. Support activities to recruit/re-sign donors and other process improvement initiatives.

9. Perform other related duties as necessary.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

Scope

Supervise and oversee all aspects of daily blood collections operations. Perform, assess and provide training for blood collection activities as needed. Responsible for supervision of team of line staff. Ensure team focus on customers. May operate ARC vehicles in compliance with regulations.

Must balance production, customer service and compliance on a daily basis, ensuring integrity of operation.

• Additional Job Description

Additional Job Description

Qualifications

Bachelor Degree, RN/LPN or equivalent combination of related education and experience required, with current state licensure as required. Minimum two years related experience required. Supervisory experience preferred. Related experience includes medical, technical, supervisory experience or documented satisfactory performance

as a Collections Specialist. Customer service experience required. Effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Proficient with Microsoft office applications

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.

Company Description

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. If you share our passion for helping people, join us in this excellent career opportunity.

Work location: Baltimore, MD