Cargo Office Supervisor
Boston, MA
United States
Swissport
10000+ employeesThe Swissport Profile
Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. The company operates around 120 warehouses and moves approx. 4.1 million tonnes of cargo. With a workforce of around 61,000 personnel, Swissport is active at more than 280 stations in 48 countries across five continents, and generates annual consolidated operating revenue of
EUR 2.7 billion.
mission statement:
To provide the aviation industry with consistent and tailor- made solutions around the globe, for a better customer experience.
In order to achieve the goal of our mission, Swissport is focused on consolidating and strengthening our market position to ensure we are constantly driving industry innovation in key areas such as service, quality and reliability.
Swissport is a people-focused organisation – without our people we simply cannot meet our goals and achieve our vision. As such, we focus on the principles of sustainability and compliance, living by the “Three Ps”:
People
Professionalism
Partnership
The ongoing professional development of the people within the Swissport family ensures that:
We show respect towards our people and their values; we do not
compromise on safety and work with enthusiasm and enjoyment.
We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions.
Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any time.
Company Info
- Company - Private
- Zürich (Switzerland)
- 1996
- CEO is Eric Born
- Transportation & Logistics
- $2 to $5 billion (USD) per year
- Menzies Aviation, Dnata, Worldwide Flight Services
- www.swissport.com
Job description
Job Summary
Assist and implement excellent customer service within the unit and supervise work assignments.
Job Responsibilities
- Supervise/control staff assignment, reporting and absences
- Control of staff overtime and compensation management
- Maintain applicable safety and quality standards
- Maintain, up-date company’s and customer manuals and documentation
- Keep up to-date with local emergency plan
- Maintain good relations with customers and airport authorities
- Report any irregularity and take appropriate action
- Attend and contribute to internal meetings
- Comply with company’s Standard Operating Procedures (SOP) and policies
- All other duties as assigned
Qualifications and Competencies
- High school diploma or GED equivalent. Degree preferred
- Valid driver's license
- Minimum of 2 years leadership experience
- Ability to deal with conflicts
- Strong oral and written communication skills
- Ability to work under pressure
- Customer focus and quality awareness
- High standards in quality and service level agreements
- Must be able to work flexible working hours
Company Description
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple ÃÃÃÂÃÃÂWork location: Boston, MA
