Supervisor

San Francisco, CA
United States

Episcopal Community Services

201 to 500 employees

Company Info

Job description

SUPERVISOR – Navigation Center – All positions open!! Full Time/Part Time and On-Call

 Episcopal Community Services is a not-for-profit organization which is dedicated to helping homeless and very low-income people move with dignity toward self-sufficiency by providing, each and everyday, compassionate, individualized services, with access to comprehensive resources in the San Francisco community.

 The published salary is 20.70 per hour.  Full-time employees and those working twenty hours or more per week enjoy a comprehensive benefit package.

 PRIMARY DUTIES AND RESPONSIBILITIES:

 A.         Management, Supervision and Training

1.      Manage a team of Services Coordinators II from different agencies providing supervision, training and support.

2.      Identify and report all violations of either Center or ECS work rules or policies to the Center Site Manager. Assist in the disciplinary process, where appropriate, with peer counselors.

3.      Manage staff in accordance with policies and procedures of Episcopal Community Services and protocols of Union Collective Bargaining Agreement.

4.      Assist Center Site Manager in completion of individual supervision sessions and performance appraisals of staff.

5.      Conduct daily Shift Change Meetings, including assigning work stations, instruction to Services Coordinators II team, review of log entries and incident reports.

6.      Assist in the training of all Services Coordinators II.

B.         Center Management:

 1.      In the absence of the Center Site Manager, act as decision maker in unusual or critical situations relating to participants’ service and operational matters consulting with the Center Site Manager as needed.

2.      Manage the Center in accordance with Center policies and procedures.

3.      Ensure equitable and appropriate enforcement of Center rules. Write incident reports and review and authorize Denial of Service notices.

4.      Manage shelter beds and ensure maximum use of the beds each evening depending on availability.

5.      Prepare and when appropriate give evidence at internal appeals and arbitrations.

6.      Ensure safe and healthful environment for all staff and participants.

7.      Welcome visitors to the Center in the absence of the Center Site Manager.

8.      Ensure peaceful diffusion and employ de-escalation techniques in incidents involving violence or threats of violence. Mediate heated situations among participants and/or Services Coordinators II.  Support staff following involvement in incidents. Conduct a debriefing meeting, when appropriate.

C.               Participant Services

 1.                Supervise participant activities during shift.

2.                Provide information and referral to clients about services provided at the Center and in the community.

D.               Security

1.         Oversee Center operations ensuring a safe environment for staff and participants.

Ensure that security policies and measures are consistently implemented and adhered to.

2.         With the direction of the Center Site Manager manage site-specific emergencies or crises.

3.         Carry out regular health and safety building inspections to ensure necessary repairs and maintenance tasks.

4.         Provide crisis intervention and lead team in skill development.

E.               Administration

1.                Maintain sufficient office, first aid and cleaning supplies for staff use. Ensure adequate supply of forms.

2.                Ensure proper implementation of Center policies and procedures by staff.

3.                Attend and actively participate in Supervisor’s meetings.

4.                Regularly review Center policies and procedures. Assist and advise in formulating new policies and procedures and revision of existing ones in collaboration with the Center Site Manager and Shelters Director.

5.                Oversee maintenance of operations log, records, statistical records and other documentation including computerized records.

6.                Make appropriate documentation on time cards for staff regarding adjustments of time worked.  Find on-call coverage for call-offs of Services Coordinators II, ensuring forms are filled out, and notifying management of the call-off and replacement staff.

7.                Comply with the requirements of the confidentiality and participant record policies.

8.                Attend all meetings and trainings as assigned.

9.                Perform all duties as assigned.

 Requirements:

Requires Bachelor’s degree in Social Work, Psychology, Counseling or a related field, and at least two years paid work experience with homeless adults with multiple disabilities or an Associates Degree with five years paid related work experience.

Must have experience working in an integrated service team, using client-centered, harm reduction approaches. Must have experience training and supervising.  Experience in supervising both professional and community trained staff including formerly homeless individuals is a must.   Excellent administrative and organizational skills and the ability to read and write well. Ability to use computer, foster teamwork, and work independently.

OTHER:

Must secure finger image screening and annual TB screening.  Must be able to meet physical requirements of the position. These may include long periods of walking, sitting at a desk and/or computer station; lifting items that weigh up to 40 pounds; reaching, bending, and stooping within the daily routine of task and activities. Must be able to travel to various sites.  Will honor and abide by Episcopal Community Services rules and regulations, including confidentiality. 

  

To apply for any of the above-mentioned positions, please send a letter of intent and resume to

Lucy Campos, Human Resources

165 8th Street, San Francisco, CA 94103  Email: lcampos@ecs-sf.org

Or you may fax your letter and resume to fax number (415) 470-5876

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance.

 

EPISCOPAL COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Company Description

ECS helps homeless and very low-income people obtain the shelter, housing, jobs, and essential services each person needs to prevent and end homelessness. ECS operates The Sanctuary and Next Door Shelters, year-round, 24-hour programs serving up to 534 men and women daily; and the winter Interfaith Shelter, serving an additional 60-100 men nightly; provides housing and support services at nine supportive housing sites for approximately 1,100 formerly homeless people; and operates the Canon Kip Senior Center, the CHEFS culinary training program, and the ECS Adult Education Center. Additionally, ECS employs approximately 286 people throughout all programs and sites. Each year, more than 6,000 people receive services and support from ECS. The continuum of client-centered services offered by ECS provides a comprehensive approach to assist individuals to move away from homelessness and toward increased self-sufficiency.

Work location: San Francisco, CA

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