Audio Visual Supervisor

San Francisco, CA
United States

Encore Event Technologies

1001 to 5000 employees

Encore Event Technologies, part of the Freeman family of companies, is the leading provider of unique, creative and innovative in-house audiovisual services for hotels, conference centers and resorts throughout the United States. Encore Event Technologies partners with hotels and event planners to develop optimum ways to deliver event experiences with maximum impact utilizing cutting-edge technology. With state-of-the-art equipment and hospitality-minded, technology professionals, Encore sets the event technology pace for all competitors in the industry. Encore Productions, the production division of Encore Event Technologies, is a full-service creative production and A/V equipment rental company, helping clients tell their stories in Las Vegas and around the world.

Our Mission… to be the premier hospitality technology enterprise, creating raving fans (of our customers, our staff, our staff’s families, our community, our industry, even our competitors) by exceeding expectations, putting the customer first, doing quality work on every job, building long-term relationships, and always being fair.

Company Info

Job description

Encore is seeking a Supervisor - Event Technologies to be responsible for the management of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.  Additional responsibilities include:

  • Supervises union and non-union technicians to ensure all set-ups are completed according to Company standards.
  • Greets guest/client before event and provides clear instructions on how to operate equipment.
  • Complies and enforces all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures      inventory is secure from theft and/or damage.
  • Ensures any lost, stolen or damaged equipment is immediately reported to the Director.
  • Maintains accurate client event information into the Company’s business system.
  • Reviews invoice with client and obtains client’s signature on invoice.
  • Makes sure all Company occupied areas are clean, organized, and up to Company’s standards.
  • Complies with all Company policies and procedures.
  • Ensures all sets and pre-staging of equipment for AM technical crew.
  • Ensures night log is detailed in regards to information on evening activity and AM preparation.

REQUIREMENTS

  • Minimum three (3+) years of prior experience in the AUDIO VISUAL and/or hospitality industry.
  • Minimum two (2+) years of prior Supervisory experience
  • Computer proficiency with a strong technical aptitude
  • Planning ability; able to plan ahead and prioritize
  • Demonstrated Customer Service and organizational skills
  • Proven communication (written and verbal) and inter-personnel skills
  • Demonstrated team player orientation

EDUCATION

  • High School Diploma

PREFERRED

  • Associates Degree

Company Description

Encore Event Technologies, part of the Freeman family of companies, is the leading provider of unique, creative and innovative in-house audiovisual services for hotels, conference centers, and resorts throughout the United States. Encore Event Technologies partners with hotels and event planners to develop optimum ways to deliver event experiences with maximum impact, utilizing cutting edge technology. With state-of-the-art equipment and hospitality-minded technology professionals, Encore sets the event technology pace for all competitors in the industry. Encore Productions, the production division of Encore Event Technologies, is a full-service creative production and A/V equipment rental company, helping clients tell their stories in Las Vegas and around the world.

Work location: San Francisco, CA

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