Overview:
We are seeking a hardware professional to join our organization as Systems Technician I. This individual will meet challenges in the hardware and operational environment. This individual should possess outstanding organization skills for prioritizing a heavy workload and exhibit strong attention to detail.
This position reports to the Operations Manager.
Position Accountabilities
• 50% - System Builds
• 20% - Return Merchandise Authorization
• 20% - Work Area Organization
• 10% - Professional Development
Responsibilities
• Build, upgrade, and configure server and computer hardware
• Diagnose and repair server and computer hardware
• Maintain a Monthly RMA Error Rate of 1% or Less
• Diagnose & Repair Assigned RMAs
• Troubleshoot both common and unusual hardware and software problems
• Pass quality assurance inspections per Company standards
• Complete necessary paperwork for all system builds
• Comply with Company standards for repository and image management
• Maintain a clean and orderly tech room
• Organize systems and parts
• Respond to staff inquiries regarding systems and parts
• Assist and train co-workers, as requested
• Complete assigned certifications
• Complete projects within designated timeframe, as requested
• Provide innovate operation ideas to management team
Job Specifications
Required Skills & Qualifications:
• High school diploma or GED, or equivalent years of experience
• Minimum 1 year of computer hardware experience
• Minimum 1 year of hardware repair or refurbishing experience
• CompTIA A+ Certification
• General knowledge of Internet protocols
• Good organizational skills
• Excellent mathematical skills
• Excellent verbal communication skills
• Excellent deductive, reasoning, and problem solving skills
• Strong time management skills
• Ability to work in a team environment
• Positive attitude
Work Environment:
• Weekday Schedule: Monday thru Friday, 9am-6pm EST
• Must have reliable transportation.
• Must be able to lift 60 pounds.
• Must be able to stand for 3+ hour periods.
• Some odd hours may be required including nights and weekends.
• After-hours self-study and research may be required.
Work location: Atlanta, GA