Support Technician

Atlanta, GA
United States

Noble Systems

201 to 500 employees

Noble Systems is a global leader in customer contact technologies, with headquarters in Atlanta, GA.

We look for bright, can-do people that have the ability to problem solve and enjoy being a catalyst for change and growth. We try to do our best to identify candidates these candidates through our hiring process which includes thorough interviewing, setting clear expectations, and testing. Employees have a lot of visibility as is part of our culture. We believe this exposure helps generate new opportunities and job enrichment.

We realize this is not for everyone and there are times a candidate is hired that isn’t a fit and leaves unsatisfied with their experience at Noble Systems. We put this down to a mutual learning experience and move on. We do hope that in these cases the individual leaves with more skills, more knowledge, and more clarity of what would be a more suited employment opportunity for them in the future.. and we wish them well in their pursuits.

Noble Systems' mission is to deliver industry leading, best-in-class solutions that surpass client expectations. We strive to attract, retain and reward the best and brightest to meet our goals of providing superior customer service and achieving customer satisfaction. We succeed through our clients' success.

Company Info

Job description

~~Description: Noble Systems Corporation, a fast growing global provider of contact center and customer relationship management systems. Headquartered in Atlanta, GA, we employ 300+ highly accomplished and energetic individuals that contribute to the overall success of the organization. We are currently seeking Support Technicians to augment a dynamically growing department.

Successful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to: Previous experience in a help desk environment; Ability to react quickly and effectively in a high pressure, time-sensitive environment; and Excellent customer service and communications skills. Experience supporting call centers, Telephony Equipment, and/or Linux Servers is a plus.

In addition, a successful candidate will have one or more of the following skills:

• Technical problem migration
• Comprehensive issue documentation
• Issue management through resolution
• Escalation as necessary

Requirements include:
• Linux/Unix Operating System – CLI and Certification (RH124 Red Hat System Administration I, RH253 Red Hat Linux Networking and Security Administration)
• Database Experience – Postgre SQL, Structured Query Language
• T1/VoIP configuration and troubleshooting experience
• Windows Server Administration Experience
• Computer Networking Experience
• Asterisk Server experience a plus!

Company Description

Noble Systems is a worldwide leader in providing call center and customer relationship management systems. Headquartered in Atlanta, GA, we have recently been awarded one of the top 40 innovative technology companies in GA for the 2nd year in a row. Join our team and enjoy the flexibility, benefits and unique opportunities such as inventing and becoming a patent holder!

Work location: Atlanta, GA

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